You can exchange any product purchased from MMTRADERS.pk within 14 days of purchase under the following conditions:

• The item(s) is faulty, damaged, or defective at the time of delivery (applicable for non-COD orders).
• The item(s) does not match the original specifications or is different from what you ordered.

To raise a dispute, please notify us within 3-4 days of delivery by contacting our support team via email at support@mmtraders.pk or by calling 0300-5648857 or 0306-6811166. Each dispute will be evaluated on a case-by-case basis, and we strive to find a fair resolution for both parties.

For damaged items, it is essential to provide an unboxing video as evidence. Please email the video to support@mmtraders.pk within 14 days of purchase to initiate the replacement process.

Returns:

If a product received does not match the description on our website, you have 7 working days from the date of delivery to claim an exchange or cancel the order. To initiate a return, the product(s) must be undamaged, unopened, and returned with all packaging materials and documentation.

Refund Policy:

In the event that you are not satisfied with your purchase or there are certain circumstances where a refund is applicable, mmtraders.pk offers a refund policy. To initiate a refund, please contact our support team at support@mmtraders.pk or call 0300-5648857 or 0306-6811166 within the specified time frame.